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ISSN 2391-9361


Edition circulation: 130 copies


1 2(14)/2016/1

The assumptions circular economy in terms of production

Abstract: The circular economy is touted as a practical solution to the planet's emerging resource crunch. Reserves of key resources such as rare earth metals and minerals are diminishing, while explo­ration and material extraction costs are rising. A circular economy could help stabilise some of the­se issues by decoupling economic growth from resource consumption. The aim of the article is to pre­sent the basic principles of circular economy.

Keywords: circular economy, the circular models, eco-design
p. 11 pobierz
2 2(14)/2016/2

Continuous observation - a case study of milling machine operator

Abstract: The article presents the characteristics of continuous observation, one of the methods of work study. The material presents a case study of this method on the example of milling machine operator. The procedure of observation is described. The result was a complete picture of the course of all activities and breaks, which take place during the production process. Continuous observation illustrated the most recurrent problems, mainly connected with organization of work. The obtained data from observation was analyzed. It was estimated that by modifying the way of working milling machine operator and by the implementation of improvements each operator may obtain increasing productivity by up to approx. 2 products more during the work shift. The im­ple­men­tation of the proposed improvements can have a considerable impact on increasing the eco­no­mic efficiency of the entire company.

Keywords: continuous observation, snap shoot of daily routines, work study
p. 20 pobierz
3 2(14)/2016/3

Interdisciplinary approach in creating smart dentistry services

Abstract: The results of studies on identification and analysis of problem areas relating to the pro­ces­ses of organizational and technical aspects accompanying creation of smart dentistry services is pre­sented in this paper. In particular, there is described a case study regarding a new approach to sol­ve commonly existing problem in Poland and in the world of dentophobia among children. The de­scribed methods of shaping dental services is based on two main stages: analysis of integrated me­dical and non-medical activities that compose the comprehensive dental service de­signed for child­ren with dental fear in terms of innovation, and stage reconstruction of the pro­cess of for­ma­tion of dental services in the field of stress-conservative treatment at early stages of tooth decay and dental prophylaxis of milk teeth of children with dental fear into a model ap­proach to the crea­tion of innovative activities in the field of widely understood dental services. The two-year obser­va­tion confirms the follow-high efficacy of the experimental procedure what justifies the need to pro­vi­de this service as a standard and essential service in the public services system with a high stan­dard, which in an intelligent way, i.e. enhancing the specific needs of child, smuggles the actual den­tal service.

Keywords: development of innovation, multi-service, dentistry, dentophobia
p. 29 pobierz
4 2(14)/2016/4

Witold BIAŁY, Patrycja HĄBEK
Total productive maintenance on an example of a company from automotive industry

Abstract: In order to provide greater effectiveness and efficiency of the production process, we need to find the cause of the most frequent failures in the process and effectively counteract them. The aim of these actions will be to increase the availability of production machines and equipment in­volved in the process. A system that allows to improve productivity, among others through re­duc­ing the cost of maintenance of the machines is the Total Productive Maintenance (TPM). In the pa­per on the example of a company from automotive industry (one production department) it was pre­sented the proposal of usage of the system. The inclusion of employees to maintenance process will increase the number of secure and reliable workplace. Thus, there is possible, to a large extent, the reduction of losses caused by insufficiently working machines/devices.

Keywords: TPM, maintenance, downtime of machinery/equipment, productivity
p. 42 pobierz
5 2(14)/2016/5

Witold BIAŁY, Patrycja HĄBEK
The application of OEE indicator to evaluate the use of a machine - case study

Abstract: Manufacturing companies, regardless of their size and industry, put increasing emphasis on production efficiency and the best possible use of the machine park. Single minute are often sig­ni­ficant and summed together decide about the profit and sometimes the survival of the company. In the article, machines effectiveness is calculated using OEE indicator at one of the production de­part­ments in a company from automotive industry. Overall Equipment Effectiveness (OEE) is a Key Per­formance Indicator (KPI) which describes the effectiveness of technical means. This indicator can improve the efficiency of the production process and also reflects the potential of unused pro­du­ction capacity.

Keywords: KPI, OEE, effectiveness of machine, production capacity, corrective actions
p. 55 pobierz
6 2(14)/2016/6

Reduction of noise emitted to the environment from the areas of open-pit mineral resources mines

Abstract: This article presents issues related to aggregate processing facilities emitting noise in excess of standard values. It analyzes the process of aggregate production, identifies basic sources of noise in the environment and presents how computational methods can be used to design the extent and order of noise minimalization process, as well as to estimate efficiency of the designed noise protection. Lastly, the article shows examples of already finalized noise protection devices, such as noise barriers or acoustic casing for crushers and sifting machines.

Keywords: industrial noise, noise reduction, open pit, production of aggregates
p. 66 pobierz
7 2(14)/2016/7

Jarosław BRODNY, Kinga STECUŁA
Determination of the effectiveness of the longwall shearer use

Abstract: One of the main problems of Polish coal mining is a poor use of equipment, in particular min­ing machines. To improve this state, it is necessary to take actions aiming at real evaluation of the use of these machines. The results should form the basis of proper service's activities in order to im­prove this situation. The research and the results, which the article presents, should be a crucial source of information for the analysis and the evaluation of the use of the longwall shearer in the pro­cess of underground exploitation of coal. The article is focused on the longwall shearer, which is the first link of the set of machines used in underground exploitation. Effectiveness of its work, con­si­dered in the area of availability, performance and quality of the excavated material, is essential for the evaluation of the whole exploitation process. Using data obtained from industrial auto­ma­tion devices, proper indicators for each of these areas were designated and they allowed the de­ter­mi­nation of the Overall Equipment Effectiveness (OEE) indicator for the longwall shearer. The ana­ly­sis was conducted for 66 work shifts and the results indicate that there are large reserves in the area of use of this machine.

Keywords: strategy of TPM, OEE model, technical system, mining machines
p. 77 pobierz
8 2(14)/2016/8

The evaluation of environmental effects of building thermal insulation

Abstract: One of the strategic objectives in Poland and other European countries is to improve energy efficiency. This paper aims to present a method for evaluating environmental effects of the pro­ject associated with thermal insulation of the building including the assessment of sensitivity of selected variables. To evaluate the environmental impact the methodology of life cycle assessment (LCA) was used. Both the environmental costs (increased burden on the environment) related to ther­mal insulating materials and environmental gains (reduction of environmental load) resulting from the reduction of energy demand for heating in the use phase of the building, were taken into con­sideration. The options were included with regard to the type of the external wall, heat source used in the building, the type of thermal insulating material, and the climate zone in which the build­ing is located. For each studied variant a positive effect was obtained - reducing the burden on the environment as a result of thermal insulation.

Keywords: life cycle assessment (LCA), thermal insulation of the building, environmental effects
p. 86 pobierz
9 2(14)/2016/9

Application of gis for some examples in supporting company activities and organizations

Abstract: Application of GIS in supporting the activities and organization requires several different ap­proaches to ensure a comprehensive support. The paper presents some possible idea of using GIS to solve this problem. In order presented to selected examples: support the activities of the com­pa­ny (the concept of mapping a large industrial plant, and in particular the location of the production li­ne), planning issues related to the tasks against fire (for example the hall production of small in­dus­trial plant with increased fire risk), and finally service of the production line (large plant). The exam­ples in the paper support have in common: describe the problems – to solve them – that need to ta­ke into account aspects of geographical/spatial.

Keywords: GIS, decision support, enterprise organization
p. 95 pobierz
10 2(14)/2016/10

ERP tool for analyzing the impact of production processes on the environment

Abstract: The impact of the company on the environment is the subject of a number of legal re­gu­la­tions at all stages of business activity - from business plan and start of production For the ter­mi­na­tion of activities. This potentially puts all decisions of the board of the company to the analysis of the environmental impact. The publication presented the concept of using ERP system to calculate the impact of manufacturing processes on the environment. The base concept is to use data stru­ctu­res ERP system to map the environmental factors and function of material requirements to cal­cu­la­te the impact. This allows you to use the tools used in enterprise management support for the for­ma­tion of a decision-oriented environment.

Keywords: ERP, production processes, environmental engineering
p. 107 pobierz
11 2(14)/2016/11

The structure of the system and the flow of information in decision support system of emergency services

Abstract: At the core of the smooth operation of services of prevention and rescue in counteracting the effects of emergency events lies close coordination and cooperation. This coordination and co­ope­ration is achieved through organizational solutions based on an integrated decision-making and supporting IT tools. In the context of the organization of prevention and rescue services, the es­sen­ce of tools is to provide key information for decision-making system rescue. The publication, ba­sed on the assumption of the individual nature of an incident and the importance of environmental in­for­mation, in the first part of the present structure and flow of information system supporting de­ci­sion-making system, in conditions of crisis. In the creation of information tools supporting de­ci­sion-making system are needed patterns of decision-making processes. In the second part of the pa­per presents a case study and its use in the creation of patterns of decision-making processes.

Keywords: events crisis, decision-making system, tools, GIS
p. 119 pobierz
12 2(14)/2016/12

Humans conditions which impact on their reliability at work

Abstract: Following article presents employees conditions and its impact on their reliability. Knowledge about human’s capabilities is necessary to enhance safety at work. Firstly it serves developing a work environment which would be adapted to these capabilities. Secondly it impacts on providing conditions to enhancing mentioned capabilities, so they would not be wasted.

Keywords: humans reliability, employees conditions, professional stress
p. 131 pobierz
13 2(14)/2016/13

Anna M. HORODECKA, Mariusz J. LIGARSKI, Katarzyna MIDOR
Psychosocial threats as a factor in the quality of life of the employee

Abstract: Threats associated with stress at work are among the most important challenges of Safe­ty and Health at work of the twenty-first century. They result from the wrong work organization, po­or management and planning of the work. These threats may lead to negative social, psy­cho­lo­gi­cal, and even physical, an example of which can be burnout and depression. Because of stress and psy­chosocial risks no longer treated as employees' personal flaws, but as an organizational pro­blem, it is considered that it's necessary to deal with them as any other threat to Safety and Health at work. Hence the need to take effective action against psychosocial risks affecting the quality of li­fe of the employee. In addition, in this publication are showed the studies about impact of stress on em­ployee accidents.

Keywords: psychosocial threats, occupational stress, Safety and Health at work, accidents at work, quality of work life
p. 139 pobierz
14 2(14)/2016/14

Use of components of engineering safety in case of transport underground

Abstract: The chapter presents an analysis of working conditions in the area of underground transport and the identification of hazards associated with the transport of people, materials and machines. A review of technical and organizational solutions that enhance safety while driving under­ground transport. Analysis focused in modern transport systems in the form of suspended mo­no­rails with drive self.

Keywords: safety engineering, identification of hazards, transport underground, suspended mono­rails with drive self
p. 152 pobierz
15 2(14)/2016/15

Accreditation and certification the quality management systems at medical institutions in Poland - results of research

Abstract: The theme of this article is analysis and comparison of the two most common documents relating to quality medical facilities in Poland, which is: accreditation by the Centre of Monitoring Quality in Health Care, and a certificate for ISO 9001. After the presentation of both systems, there were discussed briefly the main differences and similarities between them. Afterwards there were presented the results of research on the weaknesses in medical institutions in Poland, on the basis of data from third-party audits of selected certification body. At the summary conclusions were identified with the specification of the possible directions of improvement.

Keywords: ISO 9001, CMJ, quality management; certification of medical facilities
p. 163 pobierz
16 2(14)/2016/16

Piotr KALETA, Tomasz WAŁEK
Utilization of high efficiency gas micro co-generation and gas heat pumps for renovation of the recreation and sports center

Abstract: In the article an analysis of implementation of gas heat pumps GHP and high efficient micro­ co-generation MCHP XRGI in renovation of the recreation and sport center is presented. Chan­ges made to the center, energy demands before and after renovation as well as economic and tech­ni­cal aspects are described.

Keywords: thermal energy, electric power, MCHP XRGI, gas heat pumps GHP, economic benefits
p. 172 pobierz
17 2(14)/2016/17

Analysis of the waste management system of a group of plastics from end- of-life vehicles

Abstract: This article aims to identify the problems of managing waste coming from disused cars, es­pecially the plastics. The main issues relate to the waste that could potentially be used, and at pre­sent, to a large extent ends up in the landfills, e.g. foams from car seats. Identification of the ma­jor problems in the field of recycling, allows drawing attention to the need to improve the level of ve­hicle dismantling and to intensify efforts to reuse this type of waste.

Keywords: recycling, waste, end- of-life vehicles, plastics
p. 181 pobierz
18 2(14)/2016/18

The examination of the impact on the processes of the quality management system in the organization

Abstract: The article shows the individual process, show the role of the procedural approach and the opportunities offered by its implementation In the organization. It was also an attempt to de­ter­mine the impact on the process of the quality management system in organizations that have im­plemented quality management system. The analysis was carried out on the basis of the carried out research involving plumbing industry workers.

Keywords: process, process approach
p. 190 pobierz
19 2(14)/2016/19

The use of computer simulation methods in industrial noise research

Abstract: This paper presents examples of using computer-based methods of acoustic simulation for optimal designing of noise reduction projects at the workplaces. Using of the acoustic simu­la­tions provides the opportunity to develop optimal strategies for noise reduction in terms of acoustic ef­ficiency and cost-effectiveness.

Keywords: noise, simulation methods, geometric methods
p. 199 pobierz
20 2(14)/2016/20

Mercury content as a part of a multi-criteria analysis of investment potential of post-mining areas

Abstract: The dynamics of economic transformation in Silesia caused that a lot of post-mining areas were left undeveloped in the areas related to the mining industry. Lack of information about the degree of degradation, key ecological features, and often unclear ownership status means, that the­se areas are managed by investors reluctantly. Each degraded area has some potential and it may be a source of new opportunities. It is necessary to have knowledge about them to determine the direction of re-used. A model of the computer system for decision support in choosing a strategy for redevelopment of post-mining areas is created. Model is based on a relational database which col­lects information on the multi criteria degraded areas, including environmental data identifying land pollution by harmful substances and hazardous, such as a mercury. The paper presents the re­sults of the mercury content in mining wastes, which were deposited in the landfills and in the soils of post-mining areas.

Keywords: mercury content, re-used post-mining areas, relational database
p. 211 pobierz
21 2(14)/2016/21

Katarzyna MIDOR, Leszek TARASIŃSKI
The challenges facing companies after the revision of ISO 9001: 2015

Abstract: The norms form the ISO 9000 series are among the best known standards published by the International Organisation for Standardization ISO. They contain guidelines and indicators for companies and organisations that wish for their products and services to continuously meet the clients’ requirements and to constantly improve their quality. Since its first publication in 1987, the standard has seen a few significant modifications with the most significant ones made in 2000. In September of 2015 the International Organisation for Standardization ISO published a new version of the ISO 9001 standard. From this date onward a three-year transitional period needed by every company to adjust their system to the new standard. 96000 certificates were issued in Poland in 2014 confirming conformity with the ISO 9001 standard. Therefore, all these companies have to make an effort to adjust their systems if they wish to keep their certificates. The standard is set for publication in the Polish language in 2016. The ISO 9001:2015 standard contains significant changes compared with the previous one from 2008, which necessitates significant changes in the currently operating system. The article presents the most important changes in the new ISO 9001:2015 standards as well as an attempt to interpret them.

Keywords: ISO 9001: 2015, quality management, risk, change
p. 217 pobierz
22 2(14)/2016/22

Calculation of stability of the truck cranes

Abstract: The article discusses the differences between mobile cranes and truck cranes, which should be considered when conducting stability calculations. Explains the contour`s concept and the edge of tipping. It presents the possibility of formation of the latter in the case of truck cranes by possible use of additional supports. For example, specific technical solutions are de­mon­strated which are a few of the ample of opportunities to provide operators with the conditions of safe operation. Paper is emphasizing the role of the calculations which has to be performed by the assembling company in order to meet the safety requirements resulting from the relevant stan­dards

Keywords: truck crane, mobile crane, contour of tipping, edge of tipping, stability calculations, additional supports
p. 226 pobierz
23 2(14)/2016/23

Katarzyna MLECZKO
Knowledge exchange as factor supporting design process of ergonomic medical tools

Abstract: This paper aims to draw attention to the need for a feedback between the end user and the designer of medical tools. The article shows the positive consequences of the knowledge ex­chan­ge in the field of ergonomics of surgical instruments and the negative effects of the lack of know­led­ge exchange on the using of final tools. Own researches was realized in the form of observations and interviews. Research allowed the conclusion that there is the need of identification the pos­si­bi­li­ties of available channels and forms of communication in order to support the processes of design and construction of medical tools.

Keywords: medical tools, surgical instruments, ergonomic tools
p. 240 pobierz
24 2(14)/2016/24

The rules of measurement QMS processes

Abstract: This paper discusses issues related to the topic of ways of measurement of QMS process. In the first part the author describes the normatively requirements for measuring business QMS processes. In the second part of the paper the process of improvement of the organization according with the standards ISO 9000 is presented. Next autor presents issues related to the topic of business process management. In that part autor describes concept of business process and data related with it. The summary of the part is the characteristics of the four category data supporting the process measurement. In the main part of the text autor presents rules of establish the ways of measurement of QMS processes. The rules are based on the study conducted in nine selected Polish industrial companies.

Keywords: business process measures, business process indicators
p. 249 pobierz
25 2(14)/2016/25

Joanna MYTYCH, Mariusz J. LIGARSKI
Evaluation of the functioning accredited quality management system in the research laboratory – research survey results

Abstract: Quality management systems according to ISO 9001: 2009 has been thoroughly described and examined. Accredited management systems in research laboratories according to ISO / IEC 17025: 2005 were describing mainly for the creation and implementation of the system, as well as for analytical point of view. A low number of studies concerned to examine the fun­ction­ing of the management in accredited laboratories. In this work are presented selected results of a sur­vey conducted on a group of 1,213 accredited laboratories.

Keywords: quality management system, accreditation, research laboratory
p. 258 pobierz
26 2(14)/2016/26

Assessment of hazard from noise sources on areas of the special economic and industrial zones

Abstract: The article presents the problematic issue hazard from noise sources in a specific work­ing environment - special economic zones and industrial zones. In the first part, it was pointed to the si­milarity of objects features located on these areas. Furthermore, it was characterized the quan­titative approach to identify and assessment of noise pollution of industrial facilities. In the se­cond part of the article, it was presented analysis of possibility of the noise pollution assessment. In par­ticular, it was proposed complement the previously used a quantitative assessment of the qua­li­ta­tive assessment related to shaping the acoustic climate. Such an approach can be considered as a new research issues, having their practical application, among others, in relation to special eco­no­mic zones and industrial zones.

Keywords: industrial zone, noise pollution, noise sources, similarity of facilities
p. 270 pobierz
27 2(14)/2016/27

Failure frequency of the longwall coal shearers machine with regard to KSW-475/2BP and KSW-460/NZ

Abstract: This article presents damages of longwall coal shearers: KSW 475/2BP and KSW-460/NZ working in comparable geological and mining conditions. The following paper reports issue of mechanical failures and hydraulic system problems, the most interesting of them were elaborated. What was also analyzed were methods of diagnosing and troubleshooting and the causes of failures.

Keywords: longwall coal shearer, failures detection, failures diagnosing
p. 278 pobierz
28 2(14)/2016/28

Modernization of technology development metallurgical waste

Abstract: The article is introducing chosen issues associated with the production and processing the waste material and analysis possibility of developing them in the form of element for the sin­ter­ing of batch to stove or ferric pigments heatproof.

Keywords: recycling, steel, dust, technology
p. 287 pobierz
29 2(14)/2016/29

Contribution to quality assessment of information

Abstract: This article discusses issues related to the quality and value of information, as well as re­la­tions between the flow of information and communication process. Indicated by the authors dif­fe­rent definitions of information, features affecting their quality and direct threat to the decision-mak­ing process made it possible to present the substance of the information. The need for a reliable as­sessment of the quality of information in the system is a result, not only underestimate the role of in­formation, but also their incorrect understanding or interpretation. However, as the authors be­lie­ve, the importance of information in ensuring the efficiency of the entire system is un­que­stion­ably the key.

Keywords: information, flow of information, communication process, information value
p. 295 pobierz
30 2(14)/2016/30

Barriers to effective management of complaints - case study

Abstract: Currently, among the manufacturing companies increasing importance of gaining know­led­ge, which often is seen as a competitive advantage in the rapidly changing environment. The most valuable source of information is the customer, both external and internal. It was he who plays a key role, as it allows the company to generate a profit. Hence, it is important to meet the stan­dards, which often are very difficult to implement, especially considering the qualitative aspects of the automotive industry. A manifestation of non-compliance is complaints. They are usua­lly unwanted by the company, but in literature you can find publications, where requests from clients are treated as an opportunity for improvement and development of the company. To effe­cti­ve­ly manage complaints and process the acquired data into information and then into knowledge is indi­spensable to introduce a suitable system. The authors analyzed an example of complaint ma­na­ge­ment system, where, based on his experience and theoretical knowledge have identified barriers to its effective functioning.

Keywords: complaint management, system, barriers, effective
p. 305 pobierz
31 2(14)/2016/31

Application of a spreadsheet to support the process of car use costs accounting

Abstract: This article presents an IT tool based on the relational data model, developed in order to support the process of car use costs accounting. Firstly, the manner in which the costs in question are accounted has been explained. The input data structure has been discussed as well as the intended final report layout and the principles which must be taken into consideration while such a report is being created. With regard to the problem analysed, the structure of entities has been identified and described. Further on in the article, the method used to represent entities in a spreadsheet has been described and the solutions ensuring integrity of the data stored in the tool have been elaborated upon. In the closing paragraphs of the paper, some more solutions enabling automatic generation of the final cost breakdown have been introduced. The assumed functionality of the tool in question has been attained by means of a relatively narrow array of functions and mechanisms featured by the MS Excel spreadsheet, without the need for application of a code written in the VBA programming language.

Keywords: process support, information processes, relational data model, spreadsheet
p. 320 pobierz
32 2(14)/2016/32

The concept of supporting the development and adjustment of calibration procedures using methods of knowledge engineering

Abstract: The subject of interest and discussion of the paper is the use of knowledge engineering for methods supporting the preparation and verification of the measurement procedures. The idea of the method for obtaining and recording the necessary knowledge for proper preparation of these pro­cedures and its practical use for building computer tools supporting this process have been pre­sen­ted in the paper.

Keywords: calibration laboratory, accreditation, calibration, knowledge engineering
p. 334 pobierz
33 2(14)/2016/33

Application of a process approach for the needs of supporting management of information and technical resources in crisis situations

Abstract: The subject of this article is to point out the problems of the functioning of the emer­gen­cy services in crisis situations. The problem and the proposed measures and possible solutions are pre­sented in the article on the example of a particular object of research, which is the airport Ka­to­wi­ce - Pyrzowice. Due to the international nature of the activity of the airport, its po­ten­tial sus­cep­ti­bility to the occurrence and effects of all kinds of emergency situations is con­si­de­ra­ble. Stringent legal provisions governing the activities of airport both in terms of safety for the pur­po­ses of operating, as well as civil aviation security are oriented to minimize both the risk of a crisis and its potential effects. Joint activities require effective co­ordination of all services at all levels of the level of functioning of the administration complex. The paper proposes a solution-oriented mainly on the improvement of com­mu­ni­cation between participating in the activities of emergency entities. This solution should provide co­ordination of emergency services at the level of the transmission of single, accurate information to all involved formation.

Keywords: process management, emergencies, technical infrastructure, airport
p. 342 pobierz
34 2(14)/2016/34

Impact of limitations of heat exchange on the temperature and vibroactivity planetary gear

Abstract: The paper presents the results of measurements of temperature and vibration gear housing for variants of limitation and without limitation heat exchange. On the basis of these measurements showed an increase of temperature for the housing with the applied insulation, but not found growth of vibrations for this variant.

Keywords: gearboxe, vibrations, temperature
p. 351 pobierz
35 2(14)/2016/35

Gerontechnology in solving the older people problems

Abstract: In the article the subject of gerontechnology application was undertaken. Therefore “ge­ron­technology” term was defined, genesis of using engineering technical means in the defined area was introduced, and the selected examples of gerontechnology application for supporting the im­pro­vement of quality of life of older persons were shown.

Keywords: quality of life, older persons, gerontechnology
p. 358 pobierz
36 2(14)/2016/36

The conception of training in exploitation of the selected class of technical means

Abstract: The article discusses the subject of conducting training of user of welders for thermo­pla­stic pipes. It presents the selected method and techniques, possible to use at a stage of conducting this training. The device, supporting the acquisition of manual skills, related to the use of devices seal­ing thermoplastic pipes was also shown. Conclusions on improving the effectiveness of training re­la­tedthe acquisition of skills in the use of equipment finish the article.

Keywords: exploitation, training, welding, simulation
p. 371 pobierz
37 2(14)/2016/37

The expected and perceived quality of architectural barriers in municipal offices in the assessment of client's disabled

Abstract: The article analyzes the results of studies regarding architectural barriers customer service disabled on the example of 33 cities in the Silesian province. Shows, broken down by city assessment of the quality expected and perceived quality. Then, on this basis, the matrix comparison of the two values to determine the interrelationships between the expected and perceived quality.

Keywords: disability, quality of services, public administration, architectural barriers, the quality expected, perceived quality
p. 382 pobierz
38 2(14)/2016/38

Application of the 8D method for improving the process of railway carriage renovation

Abstract: In the article a successful attempt of applying the 8D method, i.e. Eight Disciplines, to sol­ve problems identified in the process of railway carriage renovation has been presented. The 8D Me­thod is mainly used by quality engineers in the automotive industry, but it can also be suc­cess­ful­ly implemented in other processes related to production and the provision of services. Based on hi­sto­rical data, the author identified the most significant problems in the repair process and, using the 8D method, found their causes and developed improvement actions, which considerably stream­li­ned the analysed process.

Keywords: quality, improvement, process, renovation, railway wagon
p. 392 pobierz


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